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Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics Thomas Tullis, William Albert
Publisher: Morgan Kaufmann

Effectively measuring the usability of any product requires choosing the right metric, applying it, and effectively using the information it reveals. We identify and analyze existing and emerging qualitative methods for the evaluation of usability, as well as quantitative methods for the evaluation of QoS and performance of mobile computing applications. And Albert, Bill (2008): Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Thomas Tullis, William Albert 2008. As I have alluded to in a previous post “speed solves a lot of problems” – claiming that even if your usability is not perfect – if it runs fast – people are less likely to notice. Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. 9 - Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Based on these methods, These techniques automatically learn to recognize and model complex patterns in the collected data, based on which they can predict the target variable, i.e., quality of experience state for a given application user in a given context. Measuring The User Experience Tom Tullis and Bill Albert (2003). If you would like me to remove a tool from With TrueSight End User Monitor, organizations have the ability to view their Web applications and identify, through precise metrics, the health and viability of those applications as experienced by the actual end user. In part one of Metrics for Heuristics, Andrea Wiggins discussed how designers can use Rubinoff's user experience audit to determine metrics for measuring brand. Burlington, MA, USA, Morgan Kaufmann Publishers. He recently coauthored (with Tom Tullis) the first ever book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics , published by Elsevier/Morgan Kauffman in 2008. This is by far the best and most comprehensive book I have found about measuring usability. Designing Interfaces: Patterns for Effective Interaction Design. Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Rules) · 29. Tullis and Albert provide insightful details on how to collect, analyze, and present usability metrics.